Question 1

What are the different pricing plans?

Accepted Answer

FileSeal offers three main plans: Professional (£29/month, unlimited seals, 1 user), Teams (£79/month, unlimited seals, up to 3 users), and Enterprise (£299/month, unlimited users). All plans include enterprise-level security and GDPR compliance.

Question 2

How do teams work with FileSeal?

Accepted Answer

Teams enable multiple professionals to share one subscription while maintaining complete data isolation. Each team member can only see their own requests and files – never other members's content. This respects professional confidentiality while providing cost efficiency.

Question 3

Can team members see each other's files?

Accepted Answer

No. FileSeal enforces complete data isolation. Each team member can only access their own requests and files. Even team owners cannot view member files – they only see usage metrics. This maintains professional privilege and client confidentiality.

Question 4

How much does it cost to add team members?

Accepted Answer

Teams plans include up to 3 users at £79/month. Additional users beyond 3 can be added for £15/month each. Professional is single-user only at £29/month. Enterprise plans include unlimited users.

Question 5

What happens when I upgrade to Teams?

Accepted Answer

When upgrading to Teams, you can invite up to 2 additional team members. Your existing requests and settings remain unchanged. Billing adjusts immediately with proration. Team members get their own isolated accounts under your shared subscription.

Question 6

Do team members need separate accounts?

Accepted Answer

Yes, each team member has their own secure FileSeal account with individual login credentials. This eliminates password sharing security risks while enabling you to manage billing centrally. Each member operates independently with complete data isolation.

Question 7

How do I create my first secure link?

Accepted Answer

Click the "New Request" button in your dashboard, fill in your client's details, set an expiry time, and click "Create Seal". You'll get a secure link to share with your client immediately.

Question 8

Do my clients need to create an account?

Accepted Answer

No! That's one of FileSeal's key benefits. Your clients simply click your secure link and can upload documents immediately - no registration, no passwords, no software to install.

Question 9

How long do secure links last?

Accepted Answer

You can set links to expire anywhere from 24 hours to 7 days (168 hours). Once you download the files, they're permanently deleted regardless of the expiry time. All paid plans offer flexible expiry options.

Question 10

What file types are supported?

Accepted Answer

FileSeal supports PDF, JPG, PNG, DOCX, and DOC files. These cover the most common business documents like contracts, invoices, ID documents, proof of address, bank statements, and certificates.

Question 11

What's the maximum file size?

Accepted Answer

Individual files can be up to 10MB each. Your clients can upload multiple files in one request. This limit covers virtually all business documents while keeping upload times fast.

Question 12

How many sealed requests can I create?

Accepted Answer

Professional and Teams plans both include unlimited requests per month. Enterprise is also unlimited. During the free trial, you get up to 5 requests to test the service with no time limit.

Question 13

Can I customize the message my clients see?

Accepted Answer

Yes! When creating a request, you can add a custom description that explains what documents you need. Your professional title and company name (if set) will also appear to personalize the experience.

Question 14

How secure is FileSeal?

Accepted Answer

FileSeal uses enterprise-level AES-256-GCM encryption. Documents are encrypted on your client's device before transmission - we never see your files in plain text. This zero-knowledge architecture means even FileSeal staff cannot access your documents.

Question 15

Can FileSeal see my documents?

Accepted Answer

No. Documents are encrypted on your client's device using client-side encryption before they ever leave their browser. We only store encrypted blobs that are meaningless without the encryption key, which only you have access to.

Question 16

What happens to files after download?

Accepted Answer

Files are permanently deleted from our servers immediately after you download them. This "one-time download" system eliminates long-term storage risks. We also provide full audit trails showing when files were deleted.

Question 17

Is FileSeal GDPR compliant?

Accepted Answer

Yes, FileSeal is built with GDPR compliance by design. We process all data within the UK, implement data protection by design and default, provide automatic audit trails, and respect all data subject rights. You can download GDPR compliance certificates from your Settings page for client records and audit purposes.

Question 18

How do I download my GDPR compliance certificate?

Accepted Answer

Navigate to Settings > Compliance in your dashboard and click "Generate GDPR Certificate". A PDF certificate confirming FileSeal's compliance status and your account's data protection measures will download automatically. These certificates are useful for client records, compliance audits, and regulatory requirements.

Question 19

How do I generate activity reports for compliance audits?

Accepted Answer

In Settings > Compliance, select "Activity Report" and choose your date range (7, 30, 90 days, or custom). Click "Generate Activity Report" to create a detailed PDF showing all document request activity, security events, and audit trails. These reports are ideal for regulatory audits and internal compliance reviews.

Question 20

Where is my data stored?

Accepted Answer

All data is processed and stored within the UK and EU. We use Vercel (EU regions) for hosting and Neon PostgreSQL (EU-West-2) for the database. Your encrypted files are stored in Vercel Blob storage in EU data centers.

Question 21

How do you validate files?

Accepted Answer

FileSeal validates file signatures to prevent file type spoofing attacks and ensures only legitimate document types are accepted. All files are encrypted with AES-256 encryption before transmission and automatically deleted after download.

Question 22

How does the free trial work?

Accepted Answer

You get 5 free secure requests with no time limit. No credit card required to start. The trial includes all security features so you can test FileSeal fully before choosing a paid plan (Professional, Teams, or Enterprise).

Question 23

What's included in the Teams plan?

Accepted Answer

Teams (£79/month) includes unlimited secure requests per month, up to 3 team members with complete data isolation, email notifications, priority support, white-label experience, and shared team branding. Additional users are £15/month each.

Question 24

When should I consider Enterprise?

Accepted Answer

Enterprise (£299/month) is for larger organizations needing unlimited users, advanced integrations, dedicated support, and custom compliance features. Most small-medium practices find Teams (£79/month) provides everything they need.

Question 25

How do I cancel my subscription?

Accepted Answer

You can cancel anytime from your account settings. Click "Manage Subscription" to access your Stripe customer portal where you can cancel, update payment methods, or download invoices. For team plans, all members retain access until the billing period ends. No cancellation fees.

Question 26

Can I get a refund?

Accepted Answer

We offer prorated refunds within 30 days of subscription start. For trial-related issues or technical problems preventing use of the service, contact support@fileseal.co.uk and we'll work with you.

Question 27

How do I update my payment method?

Accepted Answer

Go to Account Settings and click "Manage Subscription" to access your Stripe customer portal. There you can update payment methods, view invoices, and manage your subscription details securely.

Question 28

What happens if my subscription expires?

Accepted Answer

Your account will revert to the free trial limits (3 requests maximum). Existing requests remain active until their expiry date, but you won't be able to create new ones until you renew or stay within trial limits.

Question 29

My client can't upload files

Accepted Answer

Check that: 1) The link hasn't expired, 2) Files are under 10MB and in supported formats (PDF, JPG, PNG, DOC, DOCX), 3) They have a stable internet connection, 4) JavaScript is enabled in their browser. Try the link in an incognito/private window.

Question 30

The download link isn't working

Accepted Answer

Downloads only work once - if you've already downloaded the files, they're permanently deleted for security. Check your Downloads folder as the download may have completed silently. Clear your browser cache and try again if the issue persists.

Question 31

I forgot my password

Accepted Answer

Click "Forgot Password" on the sign-in page. You'll receive a password reset link via email. If you don't see it, check your spam folder. For continued issues, contact support@fileseal.co.uk.

Question 32

Files are showing as expired too early

Accepted Answer

FileSeal uses UK timezone (GMT/BST) for all expiry calculations. Check that your system time is correct and consider timezone differences. The exact expiry time is shown in your dashboard with timezone information.

Question 33

Email notifications aren't arriving

Accepted Answer

Check your spam/junk folder first. Ensure email notifications are enabled in your Account Settings. Notifications are sent from noreply@fileseal.co.uk - add this to your safe senders list. Allow up to 10 minutes for delivery.

Question 34

My dashboard shows "Failed to load"

Accepted Answer

Try refreshing the page first. If the issue persists, clear your browser cache and cookies for fileseal.co.uk. Check your internet connection and try accessing from an incognito/private window. Contact support if the problem continues.

Question 35

My GDPR certificate won't download

Accepted Answer

Ensure your browser allows PDF downloads and isn't blocking pop-ups. Check your Downloads folder as it may have downloaded silently. Try generating the certificate from a different browser or incognito window. If the issue persists, ensure your account is in good standing and contact support.

Question 36

Is it safe to upload my documents here?

Accepted Answer

Yes, FileSeal uses enterprise-level security with AES-256 encryption. Your documents are encrypted on your device before upload, and permanently deleted after your professional downloads them once. We never store your documents in plain text.

Question 37

Do I need to install anything?

Accepted Answer

No software installation required! FileSeal works directly in your web browser. Simply click the secure link your professional sent you and upload your documents immediately.

Question 38

What browsers work with FileSeal?

Accepted Answer

FileSeal works with all modern browsers including Chrome, Firefox, Safari, and Edge. We recommend using the latest version of your preferred browser for the best security and experience.

Question 39

My upload is failing - what should I do?

Accepted Answer

Check that your files are under 10MB each and in supported formats (PDF, JPG, PNG, DOC, DOCX). Ensure you have a stable internet connection. Try uploading files one at a time, or contact the professional who sent you the link.

Question 40

How do I know my documents were received?

Accepted Answer

After successful upload, you'll see a confirmation message with the number of files uploaded. The professional who requested your documents will also receive automatic email notifications (if they have them enabled).

Question 41

Can I upload documents after the link expires?

Accepted Answer

No, expired links cannot accept new uploads for security reasons. Contact the professional who sent you the link - they can create a new secure link for you with a fresh expiry time.

Help & FAQ

Pricing & Teams