FileSeal is a UK-hosted secure document sharing service for insurance brokers. You create an encrypted upload link in about 30 seconds, your client uploads claim evidence, proof of ownership, schedules or ID without creating an account, and you download the files once before they are deleted from FileSeal’s servers. The free trial is 5 secure requests with no time limit and no card. Professional is £29 a month (£25 billed annually) and Teams is £59 a month (£47 billed annually) for up to 5 people including the owner, both plus VAT.
Prices and facts last reviewed: September 2026. Prices exclude UK VAT.
The Claims Documentation Challenge
Crisis-Mode Clients
House flooded, car written off, business interrupted. Clients are stressed and need to send photos and documents NOW, not navigate complex portals.
Evidence Scattered Everywhere
Damage photos arrive by WhatsApp, policy schedules by email, receipts in a second thread. You’re piecing a claim together from three channels, none of them secure.
Sensitive Financial Data
Policy schedules, bank statements, medical reports for health claims. One leaked document destroys the trust you’ve spent years building.
Secure Claims Document Collection
From incident report to claim submitted, securely and stress-free
1. Send secure link
InstantGenerate a secure upload link and text it to your client immediately. “Upload your damage photos and documents here. It’s encrypted and secure.”
2. Client uploads in crisis
Phone-friendlyWorks on any phone. Encrypted on their device. No app, no registration. Just tap and upload, even in a crisis.
3. Process & delete
Audit trailDownload evidence, submit claim, done. Uploads and downloads logged for compliance. Documents auto-deleted. Professional and secure.
Every Insurance Document You Need
Claims Evidence
Damage photos, police reports, incident statements
Policy Documentation
Current policies, schedules, endorsements, certificates
Financial Records
Bank statements, invoices, valuations, repair quotes
Medical Reports
Health assessments, doctor letters, treatment records (health claims)
Property Surveys
Surveyor reports, structural assessments, loss adjuster reports
Identity Verification
Passports, driving licences, proof of address for new policies
Claim References & Logins
Send a claim reference or portal login as a one-time note, not an email
Why Insurance Brokers Choose FileSeal
Crisis-Proof Transfer
Clients upload from their phone at the scene. Damage photos and documents arrive in one secure, organised place. Works when they need it most.
Faster Claims Processing
Documents arrive securely in minutes, not days. No chasing, no bounced emails. Get claims submitted before the competition.
Client Trust in Crisis
When clients are vulnerable, professional security matters more. Show them their sensitive documents are handled with care.
Compliance & Audit Trails
Uploads, downloads and collections are logged against each request. Evidence for an FCA file without storing documents in email.
Ways a broker can collect a client document, compared
| How you collect it | Who can read the file | After the download | Record you can point to | Cost |
|---|---|---|---|---|
| Email attachment | Every mail server and mailbox the message passes through | The attachment stays in both mailboxes until somebody deletes it | Nothing beyond your sent folder | Included with your mail account |
| WeTransfer or a similar transfer service | The provider holds the keys, so it can access the files | Kept for a fixed window whether or not anyone downloaded it | None on the free tier | Free tier, or a paid plan |
| A Dropbox, Google Drive or OneDrive link | The provider holds the keys, plus anyone the link reaches | The file stays in your drive until you remove it | Access logs on business tiers | Bundled with a storage subscription |
| A broker management system | Your firm and the vendor, under their terms | Stored for the life of the matter | Usually, inside the system | Typically quoted per user on request |
| FileSeal | Anyone holding the link, and its key in Most private mode, can open it once. In the default Email them mode FileSeal holds the key too, so it can email a working link | Deleted from FileSeal’s servers after the one download | Uploads, downloads and collections logged against the request | £29 a month plus VAT, after 5 free requests |
See also: FileSeal compared with WeTransfer.
Frequently asked questions
What brokers ask before switching from email.
How much does FileSeal cost for an insurance brokerage?
The free trial is 5 secure requests with no time limit and no card. Professional is £29 a month (£25 billed annually) and Teams is £59 a month (£47 billed annually) for up to 5 people including the owner, both plus VAT. Professional covers unlimited secure requests for one person, so a brokerage pays a flat monthly fee rather than per document.
Do clients need an account to send claim documents?
No. Clients upload from any device without creating an account or installing anything. They open the link, choose their files and upload. Nothing is installed and no password is set.
Is FileSeal suitable for an FCA-regulated broker?
Designed for firms regulated by the SRA and FCA. FileSeal holds no regulator endorsement. A Data Processing Agreement is published at fileseal.uk/terms/dpa and incorporated into the terms, and any signed-in account can download a GDPR Compliance Statement describing the technical and organisational measures in place. Whether a given tool meets your obligations remains a judgement for your firm.
Where are claim documents stored?
The application, database and encrypted files are hosted in the UK: Vercel in London, Neon PostgreSQL in AWS eu-west-2, and Vercel Blob’s UK store. Supporting services such as email delivery and error monitoring run in the UK or the EEA, listed in the Data Processing Agreement at fileseal.uk/terms/dpa.
Can FileSeal read the documents a client uploads?
It depends on the delivery mode, and FileSeal states both plainly. “Email them” is the default and lets FileSeal keep the key so it can email a working link. “Get a link”, labelled Most private, keeps the key only in the link, so FileSeal stores ciphertext it cannot read. Files are encrypted with AES-GCM-256 on the device before upload in either mode.
What record do I have for a claim file?
Uploads, downloads, collections and expiry clean-up are logged against the request. Separately, any signed-in account can download an activity report listing its requests with their status, expiry and download count. Creating a request is not itself logged, so this is a record of what happened to the documents rather than of every action in the account.