Platform Terms of Service

These Platform Terms of Service ("Platform Terms") govern your account creation and basic use of the FileSeal platform operated by Sohus Ltd (Company Number: 09369062).

By creating an account, you agree to these Platform Terms and our Privacy Policy. Professional users will be asked to accept additional Professional Terms after sign-in.

Eligibility Requirements

• You must be at least 18 years old to create an account
• You must provide accurate and complete information during registration
• You must have a valid email address for account verification
• You must not create multiple accounts without authorization

Account Security

• You are responsible for maintaining the confidentiality of your account credentials
• You must notify us immediately of any unauthorized access to your account
• You must not share your account credentials with unauthorized persons
• You are responsible for all activities that occur under your account

Account Information

• You must keep your account information accurate and up-to-date
• We may verify your identity and account information as required
• You consent to receive service communications at your registered email

Permitted Use

• Use FileSeal in accordance with all applicable laws and regulations
• Access the platform using standard web browsers and supported methods
• Create document requests within your account limits
• Manage your account settings and preferences

Prohibited Activities

You must not:

• Attempt to gain unauthorized access to our systems or other users' accounts
• Use automated systems, scripts, or bots without explicit permission
• Interfere with or disrupt the platform's operation
• Reverse engineer, decompile, or attempt to extract source code
• Upload malicious code, viruses, or harmful content
• Violate any applicable laws or regulations
• Impersonate others or provide false identity information

Service Availability

We strive to maintain high platform availability but do not guarantee uninterrupted service. The platform is provided "as is" and "as available" for basic account functions.

Data Collection

• We collect information you provide during account creation
• We track basic usage analytics for platform improvement
• We maintain logs for security and technical support purposes
• Detailed data processing is covered in our Privacy Policy

Data Security

• We implement industry-standard security measures
• Your account data is encrypted and stored securely
• We maintain strict access controls for our systems
• Security incidents are handled according to our incident response procedures

Data Subject Rights

Under GDPR and UK data protection law, you have rights regarding your personal data including access, rectification, erasure, and portability. Contact us to exercise these rights.

Suspension by Us

We may suspend your account if:

• You violate these Platform Terms
• We detect suspicious or fraudulent activity
• Your account poses a security risk
• We receive valid legal demands or court orders

Account Deletion

• You may delete your account at any time through account settings
• Account deletion will permanently remove your data
• Some data may be retained for legal or security purposes as outlined in our Privacy Policy
• Deleted accounts cannot be recovered

Service Disclaimer

The FileSeal platform is provided "as is" for basic account functions. We do not guarantee uninterrupted service or that the platform will meet all your requirements.

User Responsibility

You are responsible for:

• Maintaining the security of your account credentials
• Using the platform in compliance with applicable laws
• Ensuring your use does not harm others or the platform
• Understanding that professional use requires additional terms acceptance

Governing Law

These Platform Terms are governed by the laws of England and Wales.

Changes to Platform Terms

We may update these Platform Terms with reasonable notice. Continued use after changes constitutes acceptance.

Contact Information

For questions about these Platform Terms:

If you are a professional user (solicitor, accountant, financial advisor, etc.), you will be asked to accept additional Professional Terms that cover:

• Professional compliance and regulatory requirements
• Fair use policies for professional plans
• Industry-specific obligations and standards
• Professional indemnity and liability considerations

These Platform Terms cover basic account functionality, while Professional Terms govern the use of FileSeal for professional document sharing.